7428 Redwood Blvd ste 101
Novato, CA 94945
info@thesmilingturtle.com
 
Financial Policies

Financial Policies

At Novato Pediatric Dentistry, your child's heathcare needs are our primary concern. Our goal is to help you get the

best care and services necessary for your loved ones. We understand that at times, this care can be an unexpected

expense. However, we will do our best to keep you informed about potential costs before, during, and after your

appointment. We strive to make the payment process as simple and stress-free as possible.

                                                                We hate surprises as much as you do!

In order for you to be able to make the best choices for you and your family, we want you to have a clear

understanding of the proposed treatment, as well as why the treatment is necessary. We make all efforts to provide

parents and guardians with the most accurate breakdowns of recommended treatments and your financial

responsibilities associated with them, prior to your child's appointment.

                                                Your estimated payment amount is due the day of service.

For our families with Dental Benefits, we would like to remind you that you have a contract with your insurance

company. These contracts have their own unique terms and conditions. We will do our best to contact your insurance

company before your appointment to get the most accurate breakdown of the benefits you should receive. Please

note: our office is only able to obtain the information given to us by your insurance company, which can include

information that is truncated, incorrect, and/or misleading. However, when an insurance company fails to follow

through with their obligations, we will work with you to contact them and attempt to resolve the issue.

                                                    Your insurance should pay their portion – not you!

Most dental benefit plans do not pay for the entire cost of your dental care. Some plans may include a deductible

and/or patient co-payment for each visit and procedure performed. Our policy is to collect your deductible and/or

co-payment the day of the appointment. We will do our best to assist you in maximizing your dental benefits. However,

as dental benefits are a contract between you and your insurance company, we cannot guarantee how much, or if,

they will pay for services rendered. In instances of non-insurance payment, the balance due on the account must be

paid, in full, by the parent or guardian.

Insurances

Novato Pediatric Dentistry accepts many preferred provider organization (PPO) dental insurance plans, however we

highly recommend you contact our office to verify acceptance of your plan.  Unfortunately, we do not participate in

Health Management Organizations (HMO) dental insurance plans. 

Payment Options

We accept cash, checks, all major credit cards, and CareCredit. For your convenience, you can pay your bill online!

 

Contact Us

Please do not submit any Protected Health Information (PHI).